1. What is Aerzy?

Aerzy is a premium essential oil–based car fragrance designed to elevate your driving experience. Each 10 ml glass bottle comes with a natural wooden diffuser that gently releases fragrance when hung near your rear-view mirror.

2. How long does one fragrance last?

Each bottle lasts 45–60 days, depending on weather, airflow, and usage.

3. What are the dimensions of the product?

- Bottle size: 5.2 cm (L) × 3.2 cm (W) × 3.2 cm (H)

- Package size: 12.2 cm (L) × 9.3 cm (W) × 3.2 cm (H)

4. What ingredients do you use?

All Aerzy fragrances are made using high-quality essential oils.

5. Is the product spill-proof?

Yes. Each bottle comes sealed with a secure cork to prevent leaks. To activate the diffuser, simply remove the cork, tighten the wooden cap, and allow the wood to absorb the fragrance.

6. How do I use the wooden diffuser?

1. Unscrew the wooden cap.

2. Remove the protective cork.

3. Screw the wooden cap back on tightly.

4. Gently tilt the bottle once to let the wood absorb the oil.

5. Hang it from your rear-view mirror and enjoy the aroma.

7. Can I refill the bottle?

Refills are not available at the moment.

8. Is it safe for all cars?

Yes, Aerzy is safe for all vehicles when hung properly and kept upright.

ORDERING & PAYMENTS

9. What payment methods do you accept?

We support all Razorpay-enabled payment modes:

- UPI

- Debit & Credit Cards

- Net Banking

- Wallets

- Cash on Delivery (COD)

10. Do you offer Cash on Delivery?

Yes, COD is available for most locations across India.

11. Can I modify or cancel my order?

Orders can be modified or canceled before they are shipped. Once dispatched, the order cannot be changed.

SHIIPING & DELIVERY

12. Where do you deliver?

We deliver across Pan India through our logistics partner, Shiprocket.

13. How long will delivery take?

Shipping timelines follow standard Shiprocket delivery speeds:

- Metro cities: 2–5 business days

- Non-metro locations: 3–7 business days

(Exact timelines may vary.)

14. What are the shipping charges?

Shipping charges will be displayed during checkout.

15. How do I track my order?

Once your order is shipped, you will receive an SMS/email with a Shiprocket tracking link.

RETURN, REPLACEMENTS & REFUNDS

16. What is your return policy?

Returns are accepted within 7 days of delivery, as long as the product is unused and in its original packaging.

17. What if my product arrives damaged or leaking?

We offer replacements for damaged or leaked products. Please raise a ticket within 7 days, along with photos and video proof.

18. What happens after I submit a return or replacement request?

Our team will review your submission and update you on approval or next steps.

19. How long does a refund take?

Once approved, refunds are processed within 5–7 business days.

ADDITIONAL

20. How do I maintain the fragrance strength?

If the scent feels lighter over time, gently tilt the bottle for 1–2 seconds to re-saturate the wooden cap.

21. Does the fragrance fade faster in hot weather?

Yes. Higher temperatures may increase evaporation and lead to quicker diffusion.

22. Do you accept bulk or corporate orders?

Yes! For bulk quantities or gifting enquiries, please contact us through our support email or WhatsApp.