Privacy policy

1. Introduction

Elevate Enterprises (“we”, “us”, “our”), the owner of the Aerzy brand, is committed to protecting your personal information and your right to privacy. 

This Privacy Policy applies to all users in India and to international users who may engage with us for B2B or distribution-related communications.

2. Information We Collect

a. Personal Information You Provide

- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Order Details
- Communication Preferences

We do not store any payment card details. All payment information is handled securely by Razorpay.

b. Automatically Collected Information

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Website interaction data

Collected via GA4, Meta Pixel, and Google Tag Manager.

c. Information From Third Parties

We may receive information from:

- Razorpay (payment confirmations)
- Shiprocket (shipping updates)
- Odoo Email Marketing (email analytics)

3. How We Use Your Information

- Order processing
- Customer service
- Order updates
- Promotional emails/SMS
- Website analytics and improvement
- Legal compliance
- B2B communications

4. How We Share Your Information

We do not sell your data. We may share necessary information with:

- Razorpay
- Shiprocket
- Odoo Email Marketing
- Analytics platforms

We may also share data for legal obligations or business transfers.

5. Cookies & Tracking Technologies

We use cookies for:

- User experience improvement
- Analytics
- Preference storage

You may disable cookies in your browser settings.

6. Data Security

We implement:

- HTTPS encryption
- Secure servers
- Restricted access

No method is 100% secure, but we follow industry-standard practices.

7. Your Rights

You may:

- Access, update, or delete your data
- Opt out of marketing
- Withdraw consent
Email requests to info@aerzy.in.

8. International Users (B2B & Distribution)

International business clients are covered under this Privacy Policy.

9. Third-Party Links

We are not responsible for external websites linked from our site.

10. Data Retention

- Order data: retained for legal compliance
- Marketing data: until you unsubscribe
- Analytics data: as per third-party settings

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted with a new date.

12. Contact Information

Elevate Enterprises
A/207, Tirth Raj, 2nd Floor
Ellise Bridge, Madalpur Gam
Ahmedabad, Gujarat – 380006
Email: info@aerzy.in
Phone: 6355737518