Terms of service

1. Acceptance of Terms

By using the Website, you acknowledge that you have read, understood, and agree to comply with these Terms.
If you do not agree, please refrain from using our Website.

2. About the Company

Legal Business Name: Elevate Enterprises
Brand Name: Aerzy
Registered Address:
A/207, Tirth Raj, 2nd Floor
Ellise Bridge, Madalpur Gam
Ahmedabad, Gujarat – 380006
Contact: info@aerzy.in | 6355737518

3. Website Usage

You agree to:
- Use the Website only for lawful purposes
- Not misuse, disrupt, or attempt to gain unauthorized access to the Website
- Provide accurate information when creating an account or placing an order

We reserve the right to deny service to anyone violating these Terms.

4. Products & Descriptions

We strive to display accurate product details. However:
- Actual product packaging, colors, or appearance may vary
- Minor variations do not constitute grounds for claims or refunds

We reserve the right to modify products at any time without prior notice.

 

5. Orders & Payments

- Orders are confirmed only after successful payment via Razorpay
- We do not store payment card information
- We reserve the right to cancel orders due to:
 - Payment issues
 - Stock unavailability
 - Suspicious or fraudulent activity

If an order is canceled, refunds (if applicable) will be processed as per our Refund Policy.

 

6. Shipping & Delivery

- Shipping is fulfilled via Shiprocket and its associated courier partners
- Estimated delivery timelines are provided but not guaranteed
- Delays may occur due to logistics, weather, operational issues, or other reasons beyond our control

The customer is responsible for providing accurate shipping information.

 

7. Returns, Exchanges & Refunds

Our Refund & Return policy outlines:
- Eligibility for returns
- Conditions for refunds
- Non-returnable items
- Replacement or exchange rules

Customers must review and comply with the stated policies on our website.

 

8. Intellectual Property Rights

All content on the Website, including:
- Logos
- Branding
- Images
- Text
- Graphics
- Product names

is the property of Elevate Enterprises (Aerzy). 
Unauthorized use, reproduction, or distribution is prohibited.

 

9. User Accounts

If you create an account on our Website, you are responsible for:
- Maintaining confidentiality of login credentials
- All activities conducted through your account

We may suspend or terminate accounts that violate our Terms.

 

10. Marketing & Communication

By providing contact information, you consent to receive:
- Order-related updates
- Promotional emails/SMS (opt-out available)
- Marketing information (if subscribed)

You may unsubscribe from promotional messages anytime.

 

11. Limitation of Liability

Elevate Enterprises is not liable for:
- Losses caused by improper product use
- Delays in shipping
- Third-party service failures (courier, payment gateway)
- Website downtime or technical issues

To the maximum extent permitted by law, our liability is limited to the amount paid for your order.

 

12. Indemnification

You agree to indemnify and hold harmless Elevate Enterprises from:
- Claims
- Damages
- Losses
resulting from your misuse of the Website or violation of these Terms.

 

13. Third-Party Links

We may provide links to external websites.  

We are not responsible for:
- Their content
- Practices
- Policies
Users should review third-party terms independently.

 

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. 
Any disputes shall be subject to the jurisdictions of the courts in Ahmedabad, Gujarat.

 

15. Changes to These Terms

We may update these Terms periodically. 
Changes will be posted with a revised date. Continued use of the Website indicates acceptance of updated Terms.

 

16. Contact Information

For questions or concerns regarding these Terms:
Elevate Enterprises 
A/207, Tirth Raj, 2nd Floor 
Ellise Bridge, Madalpur Gam 
Ahmedabad, Gujarat – 380006 
Email: info@aerzy.in 
Phone: 6355737518